ONLINE CONSULTATION TERMS & CONDITIONS
Welcome, we also offer online consultations. The online consultation booking button is located at the bottom of this page. Please carefully read the terms and conditions before booking. Feel free to get in touch if you need further information. Thank you.
Online consultations are offered either for Informational only purposes as well as clinical purposes (Personal eye Condition) and for which you will later be examined in clinic.
Clinical Purposes (for which a clinic examination will need to be carried out later) consists
A 30-minute consultation where Miss Obi will:
Ask detailed questions about your current eyesight and any problems you are experiencing.
Assess your current glasses prescription and needs. Please have any glasses prescriptions or opticians reports to hand, because this will be needed. You can take a photo of this and upload it when filling out the booking form.
Take a full medical history including any medical conditions or prescription medicines that may affect your eyesight our any proposed treatment.
Make a recommendation with regards to whether surgical treatment is needed
Counsel you about what the treatment involves as well as providing information of before, during and after care.
Explain the benefits and risks, including the expected outcome of treatment.
Following the video consultation, you will receive a written report and then a follow up clinic consultation will be arranged at a time convenient with you to examine your eyes and make any further arrangements.
The cost of the video consultation is £150, payable beforehand, and then the follow up in clinic will be £100. In other words, the total cost of the initial video consultation and the clinic follow up appointment will be the same as a normal first consultation (£250).
Information Purposes – Consultation for Solely Informational Purposes – 15mins – £59.99
Clinical Purposes – Consultation for Personal Eye Condition/Problem – 30mins – £150.00
WWW.EOBI.ORG is an integral part of SosoChi Medical. SosoChi Medical / WWW.EOBI.ORG / Miss Obi ( also referred to as we, us, our, ) is a company that provides an online service for those interested to gain more information on eye conditions affecting the eye, eyelids, eye sockets, tear ducts and cancers affecting the eye, eye socket or eyelid.
We provide this service and related services (the / this / our “Services”) through WWW.EOBI.ORG (the / this/ our “Website”), its mobile and tablet applications.
The provision of services to you by our website, and your use of the website (or any part thereof) are all subject to these Terms and Conditions (“Terms”).
PLEASE READ THESE TERMS CAREFULLY BEFORE USING ANY OF THE SERVICES. BY USING ANY OF THE SERVICES, OR BY DOWNLOADING ANY OF THE
WEBSITE MOBILE OR TABLET APPLICATIONS, YOU ARE AGREEING TO THESE TERMS WHICH INCLUDE, IN PARTICULAR, YOUR CANCELLATION RIGHTS
REFERRED TO IN BELOW, THE LIMITATIONS ON EOBI.ORG / SOSOCHI MEDICAL LIABILITY AND THE PRIVACY NOTICE POLICY REFERRED TO IN THIS WEBSITE.
IF YOU DO NOT UNDERSTAND OR AGREE TO AND ACCEPT THESE TERMS IN FULL, YOU ARE NOT AUTHORISED TO USE OR ACCESS OUR SERVICES AND
YOU SHOULD NOT USE THEM.
IMPORTANT EMERGENCY NOTICE
OUR SERVICES ARE NOT SUITABLE FOR ANY EMERGENCY MEDICAL SITUATION OR FOR ANY DIAGNOSIS OR TREATMENT THAT MAY REQUIRE A
IF YOU ARE IN AN EMERGENCY SITUATION (OR YOU THINK THERE IS THE OPPORTUNITY FOR THE SITUATION TO ESCALATE TO ONE CONSIDERED TO
BE AN EMERGENCY SITUATION) OR YOU REQUIRE URGENT OR EMERGENCY TREATMENT, YOU MUST CONTACT THE EMERGENCY SERVICES BY
DIALLING 999 OR SEEK OTHER URGENT OPTOMETRY, GP OR HOSPITAL SERVICE. EVERY SECOND COUNTS WITH THESE CONDITIONS.
MEDICAL EYE EMERGENCIES CAN INCLUDE (BUT THE FOLLOWING IS NOT AN EXHAUSTIVE LIST):
Sudden Loss of Sight
Sudden Decrease in Vision
Red Painful Sore Eye
Sudden Decreased Vision
Sudden Double Vision
Painful Swollen Eye or EyeLid
Suddden Protrusion or Buldging of the Eyeball
Chemical Burns to the Eyeball or Eyelid
Severe burns or scalds or Infection around the Eyelid
Penetrating injury, stab or cut to the eyelid or Eyeball
In these Terms the following definitions shall apply:
1.1 “Information” means evidence based knowledge / research findings, medical or general data on a particular topic provided through communication (whether through voice, video or electronically) by us
1.2 “Consultation” via video or telephone means a pre-paid for period of time where the “Information” is given.
2. About our Consultation Service
2.1 Our Consultation Service provides a service that, allows users to consult with Miss Obi Consultant Ophthalmologist, Lacrimal, Orbital & Oculoplastic Surgeon via online assessment questionnaires and through secure video/telephone chat, on a paid for and private basis.
2.2 Miss Obi is registered with the General Medical Council in the UK, and her registration details and status can be found at www.gmc-org.uk.
2.3 We are not responsible for the dispensing, supply and/or delivery of any medication, treatment, product or service prescribed to you.
2.4 The Services and any Information are provided for non-urgent circumstances only. If you require emergency eye medical attention, any other treatment that is urgent, a
physical face to face examination, or if your situation is not suited to remote communication, we strongly advise that you contact your NHS General Practitioner (“GP”), Optometrist,
other medical practitioner or the emergency services. The Services are in no way designed or intended to replace the services of the NHS or services provided by your GP or Optometrist.
2.5 If you need any information or have a complaint about the Website or any of our Services, please contact us by one of the following methods; email –
firstname.lastname@example.org or please ask for the Admin Team between the hours of 9.30am and 5.00pm Monday to Friday. If you require assistance for a video consultation booking or require support for an appointment you can speak to us by calling 02921 282 282 between the hours of 9.30am to 5.00pm Monday to Friday.
3.1 Our Services are not intended for users of under 16 years of age. If you are under 16, you will not be permitted to have a consultation or to receive our services without an adult’s consent and presence during the consultation.
4. Your Booking and Consultation Fee
4.1 Video & Phone Consultations:
The fee for a Live Video or Phone Consultation will vary depending on the duration of the session spent with our Consultant and the standard unit time is shown below.
Information Purposes – Consultation for Solely Informational Purposes – 15mins – £59.99
Clinical Purposes – Consultation for Personal Eye Condition/Problem – 30mins – £150.00
This Fee includes:
- The doctor’s preparation time for the consultation session, based on the individual customer’s submitted questionnaire.
- Live video or phone consultation with the individual customer for 15 minutes
- Provision of the recorded consultation and information provided as an MP3 audio file (Phone Consult) or MP4 video file (Video Consult) to the individual customer via email (informational purposes only) and a written report (Clinical purposes – personal eye condition)
The initial fee that is charged for an online Live Consultation and is for a fifteen (15) minute session or a thirty (30) minute session. If, after the initial 15 minutes or 30 minutes, you wish to continue with and extend the consultation, please request this from the Consultant and the Consultation will be extended for a further fifteen (15) minutes if possible, as long as it does not interfere with someone else’s appointment. Please note, you will not be entitled to any refund if any of the initial fifteen (15 or 30) minute or extended fifteen (15) minute are not used. In certain circumstances, the Consultant may also at his/her discretion extend the length of the Live Consultation at no additional cost.
4.2 Booking for Live Consultations:
For a Live Consultation, you must make a booking online and choose a time slot. All appointment times are by reference to local UK time.
Following the completion of your order for a Live Consultation, you will receive an email confirming the booking has been received and confirming the start time of your appointment and containing a link to the Live Consultation which will take place by secure video link if you choose the video option. You should receive this email within one (1) hour of making your booking. If you do not receive this email, please first check your email junk folder, and if you still haven’t received the email, please contact us via email@example.com
While we aim to start promptly on time, we cannot guarantee that the Live Consultation will commence at the stated appointment time always due to emergencies or other reasons beyond our reasonable control and we may also need to reschedule your appointment time . We reserve the right to do so at any time up to the confirmed start time of your appointment. If we are running late on the day, we will contact you in advance to let you know and as a good will gesture offer you a 10% refund, after your consultation has taken place.
In rare exceptional circumstances beyond our control, if we are unable to undertake the consultation on your agreed date we will contact to you in advance to agree an alternative appointment time and date or to cancel your appointment.
If you agree and reschedule a new mutual time and date as a good will gesture we will offer you a 50% refund after your consultation has taken place. If you cannot agree to a mutual rescheduled date and time then will offer you 100% refund.
On the date and time of your allocated slot, if you chose the video option, you must click on the link provided to you to commence your Live Consultation. The link will become active ten (10) minutes prior to the start of your Live Consultation. If you chose the phone option, the consultant will call you directly on the phone number provided.
The Consultant shall be entitled to move on to his/her next appointment if you are more than five (5) minutes late to your appointment, and you will be considered to have missed your appointment. You will be charged in full for all missed appointments.
If for any reason there are circumstances beyond our control that interferes with the video recording, we will inform you and endeavour to provide a written transcript summary of the information we have provided to you during your consultation.
5.0 Consultations Forms
5.1 SosoChi Medical provides a service via www.eobi.org, that allows users to consult with a Consultant via online assessment questionnaires (“ Form-Based Consultation”) or through secure video chat via our mobile or tablet applications ( “Live Consultation”).
5.2 Form Based Consultations are based on the online forms that you complete and submit via www.eobi.org when you book. In some circumstances, on occasion and after submission by you of your completed forms, the Consultant may ask you for additional information, if the Consultant deems it necessary or appropriate.
5.3 The Consultant with whom you have a Form Based Consultation, or a Live Consultation will record the consultation to provide the MP3/4 file for your records.
6.1 In order to pay for the Services, you will need to provide payment card details. You must have appropriate authority to use the payment card which you use for payment.
6.2 If you book a Live Consultation, you will need to provide payment card details at the time of booking. You card will be pre-authorised at the time of booking.
6.3 You agree and hereby authorise us to either pre-authorise or charge your debit or credit card with any charges for services that you have purchased from us via our website or from a Consultant during a Live Consultation. Any failure of pre-authorisation or authorisation processes will result in the Services not being provided and any booked consultations will be cancelled.
6.4. Payments cannot be made by your insurance company on your behalf unless this has been previously agreed with us.
6.6 Our website does not store any of your payment card details on its systems.
7.0 Your Rights to Cancel a Booking
7.1 You have the right to cancel your appointment.
7.2 If you choose to cancel please note the following conditions apply . If you cancel your appointment later than 24 hours before your appointment time and date, you will receive no refund.
7.3 If you cancel your appointment more than 48 hours before your appointment time and date: You will receive a 100% refund minus a cancellation fee of 5%
7.4 If you cancel your appointment 48-24 hours before your appointment time and date: You will receive a 50% refund minus a cancellation fee of 5%
7.5 By agreeing to our Terms and Conditions you also agree to the cancellation fees stated above.
8.0 Accessing Live Consultations via video link
8.1 Access to the services relies on you being able to receive data over the Internet via Wi-Fi or a mobile data connection, using a PC, mobile device or tablet. You are
responsible for making all arrangements and payments necessary for you to access the services, including internet and network connections, an appropriate mobile device, and any additional software or hardware required.
8.2 In order to participate in a Live Consultation via our website, you will need to ensure that the operating system and browser you are using meet the following minimum PC specification Operating System requirements:
Mac OS X 10.11.6 and newer
Browser requirements – Google Chrome 40 or greater.
We recommend that you check this prior to the confirmed start time of your Live Consultation, as we will not be able to refund your fee if you are unable to connect to a Live Consultation as a result of the operating system and / or browser that you are using, or if you have a poor internet connection.
For the Internet connection, we recommend a minimum of 1MB/s of available bandwidth, and at least 3MB/s of available bandwidth for the best connection for a Live Consultation.
8.3 In the event of a lost connection, the Consultant will endeavour to contact you to re-initiate the consultation or contact you by telephone.
8.4 You agree and accept that we are not responsible for:
(i) The availability of the internet or any communications network; or
(ii) For any errors caused by transmission of information, data or communication over telecommunication carriers or poor Internet connections.
8.5 You may be able to have a successful video consultation less than the minimum requirements stated above. Should you decide to do this do this, it will be at your own risk. If you do not meet the requirements we would recommend that you chose a telephone consultation.
9.0 Accessing Live Consultations via telephone
9.1 Please note that phone consultation is available to residents in the UK only. If you are resident outside of the UK, please select the video option for your consult.
Access to our phone services relies on you being able to receive phone calls in the UK. We will be responsible for the cost of the consultation phone call. We will call you on the landline or mobile phone you have given us on your booking form. Please ensure that this number is the number you would like us to call you on and that this number is accurate. Please note that our call will come up as “PRIVATE” or “NO CALLER ID”. You are
responsible for ensuring that your telephone is clear and not engaged around the time of the start of your consultation.
9.2 If we find that your phone is engaged or unavailable when calling you, we will attempt one more time to get hold of you. If you are still unavailable, we will leave a voice mail message if you have an voicemail service set up. The consultant will be entitled to move on to his/her next appointment and you will be considered to have missed your appointment. You will be charged in full for all missed appointments.
10.0 Website and Consultations
10.1 Where possible information given via our website and during consultations will be accurate at the time it is given. We will not be liable for any changes in practice or in advancements in medical understanding after the date it is given.
10.2 Phone and video consults are recorded in order to be able to provide you with the audio and video files after your consultation . By agreeing to our terms/conditions and booking a consultation, you give us your consent to record the consultation with you.
10.3 We will not be liable for any information gained by using the links to other sources.
10.4 All property copyrights are held for the information, images and data found on our website.
11.0 Feedback / Complaints
11.1 If you wish to provide us with any feedback, you are welcome to do so and we will be pleased to hear from you. Please email us at firstname.lastname@example.org
11.2 In the unlikely event that you wish to make a complaint, you may do so by emailing us at the email address noted above. We request that all complaints are made in writing and as soon as possible after the event so that we may establish what occurred in a timely manner.
11.3 We will allocate a senior member of our team to deal with the issue raised in your complaint. The senior member of our team allocated to your complaint will investigate every aspect of the complaint and discuss it with all those concerned or involved.
11.4 We endeavour to resolve all complaints quickly. We will acknowledge your complaint within three (3) working days and will aim to have it fully investigated within twenty (20) working days from the date we receive it. We will write to you to let you know of any delays to this timescale.
11.5 Upon completing our investigation, you will receive a letter setting out the outcome of our investigation into the complaint. We will ensure that you receive an apology if appropriate, and we will take any and all actions necessary and reasonable to ensure that problem is not repeated.